Why can I see the image template on the screen but when I print the image does not show up on paper?

A: This is our most common problem and can be caused by a variety of things. Here are a couple of solutions that have worked for some viewers: 1. If you are using Microsoft Internet Explorer you need to ensure that your advances options are set to "Print background colors and images." To do this: - Click "tools" from the menu bar at the top of the browser . - Choose "Internet Options" when the menu drops down. - Click on the "advanced" tab. - Scroll down to where it says "Printing" (that should be more than halfway down) - Check the box below "Printing" that says "Print background colors and images" - Click "apply", then click "OK" 2. Some viewers with Lexmark printers continue to experience the problem even though their browser is set to print backgrounds and images. I don't know the technical reasons for this but it has to do with the settings in your printer software. Basically, if you want to print in BLACK and WHITE you need to "tell" (set) the printer to print only B/W -- if set on automatic it prints a blank page or doesn't print at all, the same procedure has to be done for COLOR printing, set to color and print. For some reason It does not read automatic setting. Here is a more technical explanation provided by Lexmark that one of our viewers shared with us: "For Windows 2000/XP, to check the print processor, right click on the printer driver icon and left click on Properties. Choose the Advanced tab. Click the print processor button. The Lexmark Print Processor is the first choice of print formats, with the LEMF datatype best for use with Lexmark inkjet printers. Using RAW or NT EMF is also an excellent test. If this fails, try the WinPrint processor. This is the Windows resident print processor." Another viewer was able to print the images by changing their print settings to "QuickPrint". 3. Also see help with graphics accelerator features. If all of these options fail to correct the problem and you are unable to print from the browser there is another option to print a template. If you right click on the image and choose 'Save As' to save the image to your hard drive. You can then open the image in your favourite software and print from there. Depending on the software installed on your computer you may also be able to right click on the file you saved on your hard drive and choose 'Print Using Windows Picture and Fax Viewer'.